Terms & Conditions

Reservation and Cancellation Policy

  • Reservation can be directly through email
  • Sri Lanka Classy Tours will reply to all inquiries within 4 hrs, except public holidays or in case of unpredictable situations, which may cause delay, anyway you will be informed of such situations.
  • For booking please make sure you got the correct name, nationality and date of birth of all the clients. We will hold an option of 5 days from the time we have confirmed a tour, before the cancelation rules apply.
  • We have the right to change the price at any time before your booking is made. We will confirm the price changes. Please notice that all the prices we quote are in United States Dollars (USD).
  • Payment should be made in advance as per the booking condition. All bank charges outside Sri Lanka should be sustained by the client.
  • A deposit of 25% must be made at least 10 days after our conformation of booking, the remaining balance to be settled at least 30 days before initiation of our service.


  • More than 30 days before arrival 20% of total costs.
  • 31-15 days before arrival 60% of total costs.
  • 14 days or less before arrival 100% of total costs.
  • Cancellations must be made in writing.
  • In the unlikely event that we have to cancel a tour for any reason we will try to offer the choice of a substitute arrangement, of definitely you will receive a full refund.
  • No show – In case of No show/ Non arrival of the guest, no refund or adjustment in future travel will be possible. The total amount shall be treated as surrender.
  • In case of termination of tour by the guest, for any reason no refund or adjustment for future travel will be possible. The total amount for unused portion of the tour shall be treated as forfeited.

Check In/ Check Out

  • Hotels usual check in time is 14.00 pm.
  • Any guest arriving morning flight has to wait until usual check in time or if guest wanted to check in early, then guest has to pay for the previous day charges.
  • Hotels usual check out time is 12.00 noon.
  • In case that the hotels you are staying do not have free drivers quarters, you will have to pay US $ 8 directly to the driver, to arrange his own accommodation.
  • If it is a mini couch or large couch you will have to pay US $ 16 to the driver and the coach assistant (8 each).
  • Child car seats/ road maps/ mobile sim cards/ cool box etc are available on request.

Breakage and Damage

  • You are responsible for any breakages, losses or damage caused by you or a member of your party during the stay/ usage of the accommodation, vehicle or any other services.


  • You or your associates are responsible for compliance with all relevant regulations governing in sites, religious places, cultural events, carriage by air or any other mode of transport while your stay during your holiday. If in the opinion of our suppliers/ service providers and guide representative your behavior is disruptive or causing distress, injury or damage to other clients, our staff or any other third party , your holiday may be terminated and we shall not be responsible for any costs or claims that are incurred.


  • Should a problem occur, please be kind enough to advice Sri Lanka Classy Tours in question immediately, as most problems can be solved on the spot.
  • We thank you for choosing Sri Lanka Classy Tours as your travel agent in Sri Lanka. We are looking forward to give you a first class holiday experience in this beautiful island. If you have any questions or doubts please feel free to call us anytime, we will always be there for you 24/7.