Terms & Conditions

LEGAL TERMS

WEBSITE USER AGREEMENT

This website is owned and operated by LANKA CLASSY TOURS (PRIVATE) LIMITED, a company duly incorporated under the company laws of Sri Lanka, having its registered office at No. 41/1/2, Kelanisiri Mawatha Kelaniya, in the Democratic Socialist Republic of Sri Lanka (hereinafter, as and when the context so requires, called and referred to as “Lanka Classy Tours”).

By accessing and using this website, you agree to be bound by the terms and conditions of use, set out here in below. The attached terms of online reservations (hotel bookings, transport, vehicle hire, transfers & excursions) will apply when you make your reservations online and shall form part and parcel of this agreement. The principals of data protection of LANKA CLASSY TOURS are also annexed here to for your reference.

TERMS AND CONDITIONS OF USE

ACCEPTABLE USE

You (customer / agent) may use this website in accordance with these terms and conditions for lawful and proper purposes complying with all applicable laws, regulations and codes of practice in Sri Lanka or other jurisdictions from which you are accessing the website.

In particular, you (customer / agent) agree you (customer / agent) shall not post, transmit or disseminate any information via this website which is or may be harmful, obscene or otherwise illegal.

You (customer / agent) also agree not to:
  • Use this website in a manner which causes or may cause an infringement of the rights of another.
  • Use any software, routine, procedure or device to interfere or attempt to interfere with the operation or functionality of this website including but not limited to making available corrupt data, viruses via whatever means or interfere with its availability to others.
  • Deface, alter or interfere with the look and feel of this website or underlying software code.
  • Take any action that imposes an unreasonable or disproportionately large load on the website or related infrastructure.
  • Obtain or attempt to obtain unauthorised access by whatsoever means to any of our networks.
  • Where Lanka Classy Tours believe in its absolute discretion that you (customer / agent) are in breach of any of these terms and conditions, without prejudice to any of our rights at law or otherwise, we reserve the right to deny you (customer / agent) access to this website.

COPYRIGHT AND RESTRICTIONS ON USE

All trademarks, service marks, copyright, database rights, and other intellectual property rights in materials on this website, as well as the organisation and layout of this website together with the underlying software, belong to Lanka Classy Tours or its licensors.

The trademark, service mark and logos of Lanka Classy Tours and its licensors must not be used, modified or adapted in any way without the prior written authorisation of Lanka Classy Tours.

The material on this website and the underlying software codes may not be copied, modified, altered, published, broadcast, distributed, linked to another website, sold or transferred whole or in part without an express written permission of Lanka Classy Tours. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.

DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY

This website has been compiled in good faith by Lanka Classy Tours. No representation is made, or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information is free of bugs, viruses, worms, Trojan horses or other harmful components.

To the maximum extent permitted by law, Lanka Classy Tours disclaims all implied warranties with regard to information, products, services and material provided through this website. All such information, products, services and materials are provided “as is” and “as available” without warranty of any kind.

This website may contain links to a website operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Lanka Classy Tours’ inclusion of links to other websites does not imply any endorsement of the material on such websites and Lanka Classy Tours accepts no liability for their contents.

By accessing this website you agree that Lanka Classy Tours shall not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this website; this includes information and material contained in it, from your access of other material on the internet via web links from this website, delay or inability to use this website or the availability and utility of the products and services.

You further agree to indemnify, hold Lanka Classy Tours harmless from and covenant not to sue Lanka Classy Tours for any claims, damages / loses based on using this website.

DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY

This website has been compiled in good faith by Lanka Classy Tours. No representation is made, or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information is free of bugs, viruses, worms, Trojan horses or other harmful components.

To the maximum extent permitted by law, Lanka Classy Tours disclaims all implied warranties with regard to information, products, services and material provided through this website. All such information, products, services and materials are provided “as is” and “as available” without warranty of any kind.

This website may contain links to a website operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Lanka Classy Tours’ inclusion of links to other websites does not imply any endorsement of the material on such websites and Lanka Classy Tours accepts no liability for their contents.

By accessing this website you agree that Lanka Classy Tours shall not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this website; this includes information and material contained in it, from your access of other material on the internet via web links from this website, delay or inability to use this website or the availability and utility of the products and services.

You further agree to indemnify, hold Lanka Classy Tours harmless from and covenant not to sue Lanka Classy Tours for any claims, damages / loses based on using this website.

MODIFICATION OF TERMS

Lanka Classy Tours may make improvements and / or changes in the products, services and prices described in this website at any time without prior notice. Changes are periodically made to the website. Lanka Classy Tours may amend these terms by posting the amended terms on this website. Continued use of this website following such changes shall constitute your (customer / agent) acceptance of such changes.

AGE AND RESPONSIBILITY

You (customer / agent) represent that you (customer / agent) are of sufficient legal age to use this website; additionally, you (customer / agent) possess the legal right and ability to enter into this agreement and use this site in accordance with all of the applicable terms and conditions and create binding legal obligations for any liability you may incur as a result of the use of this website under your (customer / agent) name or account including, without limitation, all use of your (customer / agent) account by others including minors living with you (customer / agent).

PAYMENT POLICY

All services provided by Lanka Classy Tours (Pvt) Ltd are subject to the following terms and conditions “Services” refers to any one or more of the following; (a) Transport (b) Accommodation (c) Other tourist services.

Your booking.

Booking details must be completed personally by the traveller or by one person on behalf of a group who is deemed authorised by individual members (the “Client”) of the Group to contract on their behalf. Lanka Classy Tours (Pvt) Ltd will confirm the arrangements requested by the Client through web bookings as soon as reasonably possible upon receipt of the Booking details. Please note that for legal purpose, the contract comes into existence when a confirmation invoice has been issued by Lanka Classy Tours (Pvt) Ltd for service rendered by Lanka Classy Tours (Pvt) Ltd or on behalf of the relevant suppliers). Despite its best efforts, as services are obtained from third party suppliers, it may not be possible to confirm certain arrangements at once (e.g. when a hotel is only available on request). Where so specified the legal contract for the services concerned will be formed once Lanka Classy Tours (Pvt.) Ltd have specifically confirmed those services have been booked even if a previous interim confirmation has been issued.

The Client is responsible for checking the details of the confirmation invoice and should give immediate notice of any corrections thereto.

Your Contract.

This contract and all services provided by Lanka Classy Tours (Pvt) Ltd are exclusively governed by Sri Lankan law. The Client acknowledges that although the Contract is with Lanka Classy Tours (Pvt) Ltd, unless otherwise specified, all services are provided by third party service provider (eg hotels, bus operations, tours) and that whilst every effort has been made by Lanka Classy Tours (Pvt) Ltd to ensure that such services are safe, it is unable to accept responsibility for third party services out of its control. Lanka Classy Tours (Pvt) Ltd contracts as named agent only.

The Client specifically acknowledges that all arrangements made by Lanka Classy Tours (Pvt) Ltd for hotel accommodation, sightseeing tours and services, entertainment, transportation by air, railroad, motor bus, automobile, or boat, Lanka Classy Tours (Pvt) Ltd acts only in the capacity of an agent for the domestic airlines, hotels, and other suppliers for the Services described in the tour arrangements. In particular the Client acknowledges that because Lanka Classy Tours (Pvt) Ltd maintains no management control over the personnel, equipment, or operations of these Services suppliers, Lanka Classy Tours (Pvt) Ltd cannot assume responsibility for and be held liable for any personal injury, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned either by reason of (1) any wrongful, negligent, or unauthorised acts or omissions on the part of any of the suppliers, (2) any wrongful, negligent, or unauthorised acts or omissions on the part of any employee of any of these suppliers, (3) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (4) any wrongful or negligent acts or omissions on the part of any other party not under the supervision and control, direct or otherwise, of Lanka Classy Tours (Pvt) Ltd.

The relevant suppliers’ terms and conditions will be available on the relevant voucher or can be obtained from the supplier

Payment

Except where expressly specified by Lanka Classy Tours (Pvt) Ltd in writing, payment in full for all Services will be processed upon confirmation of arrangements or make the 50% of the full payment and settle the balance 50% before 21days of the arrival. In any event, notwithstanding anything to the contrary contained herein or in any other booking document Lanka Classy Tours (Pvt) Ltd is under no obligation to provide any Services until payment in full has been received therefor as specified in the payment confirmation page or as instructed in the confirmation email prior commencement of the tour. Lanka Classy Tours (Pvt) Ltd reserves the right to cancel the tour, and/or apply cancellation charges if payment is not made within the said period.

The cost of the Tour

The cost of Services may increase after confirmation if there have been increases in the costs at supplier level.

However, every effort shall be made by Lanka Classy Tours (Pvt) Ltd to limit price increases only to increase transportation costs (e.g. fuel, scheduled airfares and any other domestic airline surcharge which are part of the contract between domestic airlines (and their agents) and the tour operator or organiser) or in dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or because of adverse exchange rate variations after confirmation of the booking.

All increases in prices are payable by the dates stated in Clause 3 above or by the dates specified on the notice of increase, whichever is the later.

Amendments to the Itinerary by the Passenger

After confirmation, if the Client wishes to change the dates or nature of Services, an application to do so may be made on the Lanka Classy Tours (Pvt) Ltd website and Lanka Classy Tours (Pvt) Ltd shall endeavour to accommodate such changes at the least cost to the Client. The Client shall be responsible for all extra costs of such change. No credits or refunds for unused services shall be given if the Client fails to avail him/herself of the confirmed tour arrangements.

Complaints

If the Client has a complaint regarding hotel services the relevant supplier (e.g. the hotelier) should be informed immediately or as soon as possible (in any event no later than 24 hours) of the occurrence of the event giving rise to the complaint. If the supplier cannot resolve the complaint Lanka Classy Tours (Pvt) Ltd must be informed in writing within forty eight (48) hours with the original booking reference and all relevant information.

The Client acknowledges that problems can only be resolved if Lanka Classy Tours (Pvt) Ltd and service providers are made aware immediately as and when they occur. Lanka Classy Tours (Pvt) Ltd regrets that it cannot accept liability in relation to any complaint or claim which is not notified in accordance with this clause.

Any disputes arising between Lanka Classy Tours (Pvt) Ltd and the passenger in respect of any complaints remaining unresolved for more than thirty (30) days shall be referred to arbitration by a single arbitrator in accordance with the ICC Rules for Arbitration. The Language of the Arbitration shall be English and the place of Arbitration shall be Colombo, Sri Lanka.

The Client is responsible for consequences of illness and/or accidents and must pay possible expenses to doctors, hospitals, ambulances and special transports. It is his/her responsibility to have adequate medical insurance for such eventualities. Lanka Classy Tours (Pvt) Ltd also recommends that Clients obtain travel insurance with full cancellation cover.

Clients shall be responsible for ensuring that all visa, immigration and health requirements are fulfilled.

Clients hereby expressly acknowledge that all facilities, services made available and/or recommended by Lanka Classy Tours (Pvt) Ltd and utilised by the Client shall be at the Client’s risk and that Lanka Classy Tours (Pvt) Ltd shall not be responsible for any damage or injury to the Client in this regard unless caused by the negligence of Lanka Classy Tours (Pvt) Ltd

The Clients take responsibility for their own behaviour and will reimburse Lanka Classy Tours (Pvt) Ltd or its suppliers any damage caused by negligent or reckless behaviour by the Client or due to circumstances within the Clients control.

Support Companies Worldwide

Lanka Classy Tours (Pvt) Ltd is supported by certain affiliated companies who provide certain support services to Lanka Classy Tours (Pvt) Ltd including in some instances, limited customer care support (“Support Companies”). These Support Companies do not provide an online reservations service and they do not own, control, host, manage or maintain the Lanka Classy Tours (Pvt) Ltd website (or any other website). Lanka Classy Tours (Pvt) Ltd is domiciled only at its registered office in Sri Lanka and not at the offices of any Support Company around the world. The Support Companies are not authorised to act as Lanka Classy Tours (Pvt) Ltd process or service agents, and customers will also not be able to make a reservation in or through any of these offices.

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